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UndCoin — Help Center

Help center

Frequently Asked Questions

What is an available balance?
Your available balance is how much you can cash out or transfer immediately out of your UndCoin account. It’s directly related to purchasing crypto or adding cash in local currency using a linked bank account.
UndCoin pricing and fees disclosures?
UndCoin offers our cash and Hosted Cryptocurrency balance service free of charge, allowing you to store your cash and supported cryptocurrency at no cost. We don't charge for transferring crypto from one Coinbase user’s primary balance to another user’s primary balance.
You have referral?
Yes, we have various loyalty referral for new users
How to create an Order?
To place an order, go to the Commerce section of the main page. You can select the cryptocurrency in the "Market" window by double-clicking on the desired currency. On this page you can view the forms for buying and selling cryptocurrency. Please note that a purchase or sale Order cannot exceed your balance. On this page, you can also view windows displaying actual Buy/Sell Orders from other users of our exchange. Note that the rate is not fixed, since UndCoin is an exchange, not an exchanger, so the rates are based on orders from other users on the Trade page. After creating an order, you can view it either on the Trade page, in the "My Orders" window: Or on the Orders page.
What is cryptocurrency?
Cryptocurrency is a type of virtual currency that uses cryptography to secure transactions that are digitally recorded on a distributed ledger, such as a blockchain. A transaction involving cryptocurrency that is recorded on a distributed ledger is referred to as an “on-chain” transaction; a transaction that is not recorded on the distributed ledger is referred to as an “off-chain” transaction.
How to log in to your account?
Go to register. In this window, enter your e-mail address, password, password confirmation, captcha and agree to the Terms of Use. Click the Sign Up button. Welcome to the Exchange!
How to log in to your account?
This option is not available. You can block the account. To do this, you can create a corresponding ticket in the technical support, where you need to specify a valid e-mail as well as the KYC data. To create a ticket, press on the blue button of "Support" in the right down corner of the page.
Can I delete my account?
Your available balance is how much you can cash out or transfer immediately out of your Coinbase account. It’s directly related to purchasing crypto or adding cash in local currency using a linked bank account.
How to make a currency withdrawal on the exchange?
Go to the Balance tab and click on the "Withdraw" next to the desired coin, enter the address and the amount.
On what terms are the requests for withdrawal being processed?
After the identity verification, all applications will be made within 24 hours.
How do I cancel a withdrawal request?
This option is not available. You can still contact our support, we will do everything possible to help you solve the issue.
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